Shipping and Return Policy 

 

Thank you for ordering with Jolivanadre 

we ask you to keep your billing address and shipping address the same.

make sure entering in the correct billing address that associate with bank card.

if you don't enter the correct billing address, your card wont process the payment. 

if you see pending transaction on your card after been declined, it will fall off and its only showing you  attempted to make a transaction.

 

 

1. how long the processing, shipping and handling?

 

the process take 4-5 business day 

 

2. can i return my order?

 

we only offer store credit for orders that have been processed and shipped. In 

order to receive credit for your exchange, the item must be not worn and in the same condition

 as when you received it. for more information please email us.

also item must be returned within 3 days of receiving. Therefore, the item must be in its original condition

unworn and unwashed. If the item do not meet our return criteria are non-returnable and  will be refused.

 

 

please note:

once you receive a tracking number and you order is shipping, it is in care

of USPS and we not liable for the package. If you have any questions or concerns with the arrival of your package please

USPS(United States postal office) 

phone number U.S +1(800) 275-8777

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